Questions

What people ask before they book

Pick a topic on the left. If yours is not here, ring the showroom on 01632 960 527.

How far ahead do we need to book?: Most jobs start eight to ten weeks after the design visit: two weeks to agree the plan, then the lead time on your units and stone. Bespoke cabinetry is closer to thirteen weeks. The estimator shows the earliest start month for the finish you pick.
Do we need planning permission or building control?: A like-for-like kitchen or bathroom needs neither. Taking out a wall, adding a window or moving a soil stack usually needs building control, and we handle the application and the inspections. Listed buildings and flats may need more; we check at the design visit.
Can we supply our own appliances or tiles?: Yes. We fit customer-supplied appliances, taps and tiles, and we check the specification before you buy. Our workmanship guarantee still covers the fitting; the item itself is covered by its maker.
What happens at the design visit?: A designer measures the room, looks at the walls, floor, waste runs, wiring and ventilation, and talks through how you use the space. It takes about ninety minutes, it is free, and there is no obligation.

Is the estimator price the price we pay?: It is a range built from our real price list. After the survey you get one fixed written price. In the last twelve months, 9 in 10 fixed prices landed inside the estimator’s range.
What is included in the price?: Design, strip-out and waste removal, units or sanitaryware, worktops, plumbing, electrics, plastering, tiling, flooring, decorating the room and making good. Appliances are priced separately unless you ask us to supply them.
How do payments work?: A 20% deposit holds your start date. 40% is due when materials arrive and work starts, 30% when tiling and worktops are in, and the last 10% only after the snag list is cleared.
Can the price go up once work starts?: Only if you change the plan, or if we find something nobody could see at survey, like rotten joists under the old bath. Either way we price it in writing and wait for your yes before we do it.

Can we stay in the house?: Almost everyone does. For kitchens we set up a temporary sink and worktop, and for bathrooms we keep a WC working every night unless you have a second one.
Who will be in our house?: Our own fitters and tilers, and our in-house plumbers and electricians. Plasterers and stone templaters are long-standing subcontractors your project manager books and supervises.
How do we know what is happening?: Your project manager sends a week-by-week plan before we start and a text update every Friday. You have their mobile number for everything else.
What if something goes wrong after we finish?: Ring us. Our workmanship is guaranteed for ten years, and a fitter comes back to put it right. Units, worktops and appliances also carry their makers’ guarantees, which we register for you.

Rather ask a designer?

The design visit is free and there is no obligation. Bring every question you have.